com 194. Service and repairs at no extra cost If your Virgin Media kit needs repairing, we’ll get you video calling, streaming and emailing again as quickly as possible. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. SpeedI recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. I added it to the 'allowed websites' list, and it's working fine. What to do if Virgin Media Web Safe isn't working. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. VM web safe not working (unable to configure it or turn it on/off is a regular source of complaint on the forums) and it works via VM DNS. However no idea of how long that might take. I'm a Very Insightful Person , I'm here to share knowledge, I don't work for Virgin Media. All its engineers are on our doorstep here in Essex. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. 100 and 194. Rather than Live Chat, it works like a text message conversation. com -u username:password. Changing network settings to use any Public DNS should re-gain full access for the device. 220. Virgin Mobile. Welcome to the community and thanks for taking the time to post your issue on the forums. Learn more Have I helped? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Account - Mobile. I used to enable it for many years. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIK 0 KudosVirgin Media social tariff. Thank you for the help. . That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Options. Child safe mode is not turning on in Security matters 2 weeks ago; Child Safe show is off but it's on and can't change it. Account - Cable. ExpressVPN. I have the Virgin media hub running in Modem mode and a 3rd party router attached that is serving the WiFi to my house. Child Safe & Web Safe can easily be bypassed with a Public DNS, Web Proxy, Apple Relay or a VPN. Welcome to the community and thanks for taking the time to post your issue on the forums. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. "There's a broadband issue in . My Virgin Media App. Here you’ll find all the help you need for Virgin Media related problems and issues. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and support portal to get back on track. Yes, you are right, technically Virgin Media could apply any "other" traffic management. 1. It was easy to login into my virgin media account and change the settings. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. I called customer services who want to send a third engineer on Friday. While I was thinking to call again, suddenly it worked the next day morning. To turn parental controls off on Android, you need to go to the Play Store. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanksChild safe/websafe in Switched On Families 13 hours ago; Child Safe not working 6 months in Security matters Thursday; Re: Web Safe incorrectly blocking our website in Security matters a week ago; Child Safe/Web Protection off but still blocking websites in Security matters 2 weeks ago; Child safe in Switched On Families 2 weeks agoIf the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 1 for Families | Cloudflare. 168. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Chatter and natter. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. Setting the computer or mobile to use a public DNS bypasses the Child Safe filter. never-displayed Additional options Related Device or Service. I can't do this. . QuickStart, set up and connections. Web safe settings not working. Regards, Steven_L. 1 Kudo. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. Networking and WiFi. Thanks for your patience while we work to fix things as quick as we can. Since the weekend I can’t access my sports club website where I coordinate community activity and fundraising. I've flagged this with VM before and nothing happened. Try both Mac and Windows. 1. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Had a new Hub 5 yesterday to so say solve connection issues. Instead, parental controls can be installed and protected with a passcode to ensure the content accessed is appropriate. Experiencing connection issues or faults? Check your Virgin Media service status here. Overall, Virgin Media broadband is highly recommended for those fortunate enough to have access to it and holds the potential for wider coverage in the near future. My Virgin Media App. Virgin Phone Switchover. 0 KudosThanks for the quick reply. We are aware of this issue and have our support team working on getting this resolved ASAP. Virgin media asked me via Twitter to post here to see if someone can sort this out. All fine with these devices if I use mobile data so it’s defo something to do with the Wi-Fi. 8 and/or 1. com, @ntlworld. comIf you are new to Virgin Media, the Child Safe content filter is usually enabled and this does block the most VPNs. I am sorry to hear you have been unable to make any changes to web safe. 0. Account - Cable. Please change them. Sign in . I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Customers that wanted to use office VPN struggled to have Child Safe disabled, equal numbers of parents with young kids were unable to get Child Safe enabled or modified to. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. 1. I just got a URL from the IT team for the VPN. I have plenty of ways of safeguarding stuff that comes in - the real frustration with virgins service is the complete radio silence when they implement updates which don’t work for about a week and you. com Child safe not working in Security matters Tuesday; Child safe issues, Virgin Media customer service is appalling in Security matters Sunday; Child safe not activating in Switched On Families Saturday; Cannot Turn Off Websafe and Child Safe in Security matters Friday; Child Safe not working in Security matters a week ago Does Web Safe work on Virgin Media WiFi Web Safe only works when you’re connected to your Virgin Broadband at home. 1. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. I have effectively worked around this in a similar way. Child safe not working. in Security matters 12-10-2023No there is not; technically not possible. please help. Child Safe not working in Security matters Wednesday; Installed Web Safe on Mac. Changing network settings to use any Public DNS should re-gain full access for the. This has been working for ages without any issues. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. Unless virgin is specifically blocking the IPs of your. QuickStart, set up and connections. never-displayed Additional options Related Device or Service. These tools can be installed across all devices, including mobile phones, computers and consoles. I am not using any VPN in my devices (mobile and laptops). Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Speed Child Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. Thank you for the help. 1. I don't work for Virgin Media, I'm a VM customer. At the moment, yes, he thinks that was Virgin Media Virus Safe that blocked the connection to our website. in Switched On Families 18-10-2023; Child Safe not working in Security matters 10-10-2023; Child safe issues, Virgin Media customer service is appalling in Security matters 01-10-2023Child Safe into working in Security matters 4 hours ago; Child Safe not working in Security matters a week ago; Child safe not working in Security matters a week ago; Child Safe Not Working in Security matters 2 weeks ago; Web safe not working when enabled in Security matters 2 weeks agoThat’s true Sue. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. View Apps > Web Safe > manage your Web Safe settings - takes me back to the. 8. VodafoneChild safe issues, Virgin Media customer service is appalling in Security matters yesterday; Child safe not activating in Switched On Families Saturday; Cannot Turn Off Websafe and Child Safe in Security matters Friday; Child Safe not working in Security matters Wednesday; Parental controls - can't block specific website in Switched On. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. SpeedSign in to My Virgin Media a. 168. Manage Your Account. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. I have just noticed child safe is not working, have signed into my account but despite saving the settings it still remains switched off. Sign in . Thanks, this has been tried on multiple devices, the devices aren't using any external DNS, Proxy, or VPN service. My question is why are so many Virgin media users seeing these Access Denied issues compared to other service providers?Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. . Home Phone. I'm having the exact same issue, I'd be very grateful if you could help resolve it, I've also tried on various computers, browsers, same problem. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Networking and WiFi. Subscribe to this message's RSS feed. Thank you! Yes, I realise it’s F-Secure (I had uninstalled it and then couldn’t remember). Browse Virgin Media Virgin Media Community. I've tried a router reboot but that has not fixed it. Networking and WiFi. Manage Your Account. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. net. Virus Safe - Enabled. any help would be helpful. Any ideas? Virgin support is useless! - 5406218. ExpressVPN. Entertain me; Broadband Deals. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereWeb safe provides ultimate protection when using the internet. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. I've just signed up with Virgin Media and singing in to my account has been nothing but a. . not very safe!! nobile Posts: 574 Forumite. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. Login in the the Virgin Media online account and try the to enable websafe. Networking and WiFi. Networking and WiFi. . com 9. 1. The results of queries to the Virgin Media DNS server gave the following results. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. Forum; Apps. e. If you go to is the AS Name reported as Virgin Media?. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Switched On Families. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. . Go to solution. I’ve seen previous posts suggesting going to the 1. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. Subscribe to this message's RSS feed. Virgin Media and you have confirmed Child Safe is on. in Security matters 12-10-2023 No there is not; technically not possible. When I got the Manage Websafe Settings I get the virgin - 5135652 - 21. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. Andrew_M2. Account - Mobile. Are you able to visit -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Stay safe online. I used to enable it for many years. Your link takes me to the internet security page, and it shows how to switch on parental control. Tested it out today via a simple Google search. Phone. Try both Mac and Windows. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable site categories automatically: Suicide and self-harm These categories will remain. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. Please do let us know if you have any further questions or concerns, we'll be here to support if you ever need. Virgin Media's DNS servers don't seem. Adjust the settings according to the level of protection you want. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. Web Safe turned off but still blocking websites. Now it is broken broken. You can also use the dispute resolution service if virgin haven’t responded to the complaint after 8 weeks. Welcome to the community and thanks for taking the time to post your issue on the forums. ) Makes sure your dns settings on your computer are manually set - 8. richard. Networking and WiFi. Options. . QuickStart, set up and connections. any suggestions pls? works fine on old win 10 laptop and mobile devices, so not a signal issue. Manage Your Account. SpeedTo disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Thank you for the help. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. com, @blueyonder. Broadband deals;Hi, Thanks for your reply, unfortunately this didn't work. Forum; Apps. Hi TAlmontaser, Thank you for reaching back out, we are sorry, any I T ticket raised can take up to 10 days however it is usually a lot quicker, I was able to check this our end and it does look like it is now working and we are able to change it. com nslookup protonvpn. Glad to hear that you spoke with our team to look to get this resolved for you @MRSH. Child safe won’t click on in Security matters Tuesday; Installed Web Safe on Mac. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in. Virgin Media 'Web Safe'. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. I have port 21 set up as a forward in my Hub 4. Apply the Public DNS to the computer / device / your own Router i. Was working last night, woke up this morning to no internet. I’m losing the will to live. I was in. Staying safe online with Virgin Media Web Safe. Options. websafe page unable to load. for all devices. If the AS Name does not contain Virgin Media then:. com 194. Child safe is not working. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. i have tried to solve this issue by calling up Virgin media but they are unable to understand how is this pos. However, it seems to have stopped since a few days ago. See where this Helpful Answer was posted. Browse Virgin Media Virgin Media Community. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. As a consequence if the site is requested over: As a consequence if the site is requested over: HTTP then the redirection succeeds and Virgin Media's Child Safe or Virus Safe page is shownIf you would like the Web Safe settings changed, let us know as this can be a work around for now. 1. Staying safe online with Virgin Media Web Safe. Manage Your Account. Email address. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Thanks for coming back to us to get this issue with your Web Safe services looked into, I am sorry if this has been causing some frustration 😥 I have a link here which may help in getting your issue fixed 👉 Web Safe Help - Could you please take a look to see if a resolution is here?Just to set expectations the issues with Child Safe have persisted for over 12 months. in Security matters a week ago; Online security in Security matters a week ago; Child safe mode is not turning on in Security matters 2 weeks ago; Online security in Switched On Families 2 weeks ago I recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. QuickStart, set up and connections. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. What’s more, it’s compatible with all. Security matters. on 23-07-2023 22:16. Can someone from virgin help please. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched On Families 3 weeks ago Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. I am now making a complaint to OFCOM on their website - suggest you do the same. Manage Your Account. When the number of reports exceeds the baseline, represented by the red line,. We would like to show you a description here but the site won’t allow us. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. . May 2022 we moved our name servers to CloudFlare and use CloudFlare to proxy our traffic. 100). What is Virgin Media Web Safe? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Networking and WiFi. Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. SpeedQuickStart, set up and connections. Switch on Child Safe. Post a question. Browse Virgin Media Virgin Media Community. Web Safe protects against malware and phishing scams that try to infiltrate your devices and steal your. So I requested a password reset. Learn whether it’s issues in your area or faults with your services. When I try to access the account through my Virgin Media website it tells - 5287803. If confident the Child Safe warning is a false positive and the site itself is safe then it can be temporarily disabled by signing in here Login to My Virgin Media | Virgin Media and selecting Account settings > Online security > Child Safe. Phone. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. Hi there @MrsG101 . Child safe - not blocking unsuitable websites in Security matters Monday; Websafe not working in Switched On Families Monday; Child safe not working in Switched On Families Sunday; Child safe not blocking sites in Security matters Saturday; web safe not working in Switched On Families a week agoClick the big on/off icon to connect. A new secure password will be generated for you. I just got a URL from the IT team for the VPN. I’m pretty sure I had it turned on in my old house and it was fine. Hi my child safe is on but no sites are getting blocked. 123. It’ll automatically detect and remove viruses, malware, ransomware and spyware. ct Mark as Helpful Answer. Was told that an engineer would come out, look at the sockets and do the switchover. Then, open your browser in Windows again to see if the connection is fixed. It gives me a message that says: "The entered credential or authentication information does not work or are no longer accepted by provider. o. 9. Options. Child Safe is best turned OFF & kept OFF ! When ON it will prevent access to Office VPN, Zoom + Teams & the like, a wide range of Social Media, many TV Streaming & Catch Up services, many commercial websites etc etc. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. For Android: Settings >> Connections >> More connection settings >> Private DNS. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. Reply. Options. Virgin Mobile. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi - my child safe settings are no longer saving - I get the same message each time: "Sorry the changes you made were not saved, please try again. Have not changed anything at our end. VM will not dispatch any technicians while an area fault exists. Virgin Media offers an Essential broadband package to customers who receive Universal Credit or other forms of government financial help. Kain_W. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. Any help appreciated. Joining in. To check go to from the device experiencing issues, and confirm AS Name result reports Virgin Media, as highlighted below: If AS Name is not reported as Virgin. Child safe not working in Security matters 2 weeks ago; Block websites by pattern in Switched On Families 3 weeks ago; A website is blocked in Switched On Families 3 weeks ago; Child Safe show is off but it's on and can't change it. Tuning in. Ensure that “IPsec Pass-Through,” “PPTP Pass-Through,” and “Multicast Pass-Through” are all enabled at the very bottom. 8. 0 Kudos. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. To confirm Web Safe is working try going to by default access to VPN sites should be blocked. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. So I’ve gone in through the Account settings/Online Security and it looks like it works (it confirms that it’s applied the settings) but it does. It is showing as switched on, but nothing is being blocked. Virgin Fibre Areas only. 100 and 194. 1. This was not happening just before my moving home was complete, so something must have been reset after that, a few days ago. Phone. Web safe provides ultimate protection when using the internet. Child safe not working. I added it to the 'allowed websites' list, and it's working fine. SpeedMethod 2: Flush DNS Cache. Stay safe online. select Account Settings > Online security, then Virus Safe and Child Safe toggles to turn off; to confirm Web Safe is off try access a VPN site, for example. Hi, I’m be recently joined virgin and am experiencing my emails not loading correctly. Just bear in mind this would reset everything. At least 30Mbps download speeds in every room or £100 one-off credit. ISPs use blacklists to block specific sites as well. 168. Child safe is on under account settings -> online security. To fix this you’ll need to log in to your router and change a few settings. run the Standard test and confirm the Hostname. QuickStart, set up and connections. So I did. Tried turn off and in again but didn't - 5415999. I am more than happy to take a look into this for you. Nothing that I can do, unfortunately, as I am not a VM employee. Parental Controls and select the setting to “off” to disable parental controls. 1 for Families |. Does the issue persist: when using your browser's Incognito / Private mode; usually accessed by pressing Ctrl + Shift + P in Firefox or - 5104291The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. Thanks for getting back in touch, the child safe is working the way it should, with some sites that are moderately new or have a feature that does not trigger standard child/web safe features then it would be the case of applying that website manually into the list to block, have you done this. I’ve had technical support try and help but unfortunately the language barrier and me being pretty useless with IT I. Seems it was a common problem, hence why the website ended up with an apology last night. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. on 03-11-2022 16:13. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Virgin Mobile. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. Staying safe online with Virgin Media Web Safe. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks agoVirgin Media broadband is the top choice for those seeking unmatched speed, making it ideal for gamers, streaming enthusiasts, and busy households. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline number suddenly stopping working today less then 24. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Web safe Child does not work Virgin Router. If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. 168. Stream from Virgin Media. Apple Mail not working over home broadband, everything else is OK in Networking and WiFi yesterday; Virgin media web email account not working in Email yesterday; My modem keeps making a whining noise in Networking and WiFi yesterday; Intermittent buffering (Twitch / Youtube etc) in Speed yesterdayI have WebSafe ChildSafe enabled, and use it to block websites (including roblox. If you have had past problems on the site, you need to clean up the reputation of the site by following the steps in the post above.